100 % custom. We begin with a discovery workshop to define your brand voice and goals, translate those insights into wireframes, then produce pixel-perfect hi-fi mock-ups—never off-the-shelf templates—so every color, font, and layout element is purpose-built to reinforce your identity and drive conversions.

Absolutely. We design mobile-first and test on phones, tablets, and desktops, ensuring every visitor enjoys a flawless experience—and because Google rewards mobile-friendly sites, this approach boosts both your search rankings and conversion rates.

We code to WCAG 2.2 A/AA—alt text, high-contrast colors, ARIA labels, full keyboard navigation—so the site is ADA-compliant and usable by everyone. Baking accessibility in from day one also broadens your audience and boosts search visibility.

SEO comes built-in: we write clean, crawlable code, set keyword-rich titles and meta tags, auto-generate an XML sitemap, use logical URLs and structured data, compress and cache for speed, enforce HTTPS, and configure an on-page optimization toolkit—so you’re search-ready at launch.

We lock your site down end-to-end: SSL is mandatory, logins use strong passwords + 2-factor, traffic is filtered by Cloudflare Pro’s global CDN/WAF and then by Wordfence’s real-time firewall and malware signatures. Daily updraft backups, automatic core/plugin updates, and continuous security scans let us detect, block, and—if ever needed—roll back issues within minutes, keeping your data and customers safe.

Yes — we compress every image, strip out unnecessary code, layer advanced caching with a global CDN, and fine-tune the server. We then verify 90-plus Lighthouse and Core Web Vitals scores, so pages open in under two seconds worldwide.

Provide your own copy and images or let us create them—our writers, designers, and social team craft SEO-tuned text, licensed photos, and on-brand graphics. Content production can be rolled into your package or quoted as an add-on.

We start with a discovery call to nail down goals, then map your site architecture and user journeys. Low-fidelity wireframes evolve into high-fidelity Figma prototypes with micro-interactions, sequence diagrams, and psychology-driven UX reviews—all refined with your feedback in Figma before a single line of code is written.

You own everything and can edit any aspect of the website once the project is paid. We provide an Admin Guide showcasing you hwo to use the website. Code, graphics, domain, and log-ins—and we hand over full WordPress admin rights for easy self-editing.

Prefer hands-off? Our optional maintenance plans keep software updated, secure, backed-up, and running fast.

Ongoing tweaks are easy: active maintenance plans include routine plugin updates plus quick text or photo edits at no extra cost. Bigger features or one-off requests are handled via a scoped change order or hourly consulting—just email the team or contact your dedicated agent.

You keep full control: purchase or maintain your own hosting and domain (we recommend a WordPress-optimized plan at GoDaddy or similar). If you’d rather we handle the technical side, we can set up or transfer the account for a one-time onboarding fee—giving us the access needed to optimise, monitor, and support your site long-term.

Our care plans scale with your needs. Essentials delivers weekly WordPress/core updates, daily cloud backups, malware scans, and a monthly health report. Growth adds 24/7 uptime alerts, performance tuning, and up to one hour of content edits each month. Premium layers on a real-time firewall with active threat response, staging-site update testing, unlimited minor edits, and a quarterly strategy call—giving you concierge-level protection and support.

You will have a dedicated agent. Submit requests anytime through our Freshdesk portal, email, or the Upwork workroom—whichever you prefer. We log every ticket, update its status, and share weekly progress reports and post-launch maintenance dashboards so you can track tasks, uptime, security scans, and backups in real time.

We monitor uptimeand respond as quick as we can. Cloudflare Pro absorbs attacks and reroutes traffic, while GoDaddy’s DNS keeps your domain reachable. Daily encrypted backups sit off-site; if an outage occurs we restore the latest copy as soon as possible and push it live—normally within hours—all covered under our maintenance plans.

All essential premium plugins are covered by your website-build or maintenance plan. No surprise renewals on your end. We manage updates and license renewals through our end, and you can view plugin status anytime. Full site and database backups run daily to off-site cloud storage (encrypted), with restore points visible for maximum transparency and quick recovery.

No lock-in contracts—just send two weeks’ written notice to our inquiry email or reach out to your agent so we can off-board you smoothly (transfer backups, revoke admin tokens, document settings).

Annual plans are prepaid and run their full 12-month term (non-refundable).

Monthly plans may be cancelled any time with the same two-week notice before the next billing cycle—no exit fees.

After cancellation you retain full site ownership and can self-manage updates or move to another provider whenever you choose.

Absolutely. You can switch tiers or add services at any time—just email our inquiry email. We’ll manage the current cycle, activate the new coverage immediately, and issue a revised agreement outlining your upgraded features in the current contract.

We’re flexible: many clients prefer 50 % up-front and 50 % at launch, but we also offer 50 / 25 / 25 milestones, monthly installments, or a pay-in-full option. Let us know your cash-flow needs and we’ll tailor a schedule in your quote.

Maintenance plans are separate and billed at flat monthly or annual rates (with an onbaording fee if website not built by EIT) to keep your site updated, secure, and backed up.